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Boutique Journeys to Sicily
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Terms & Conditions
Majolica Travel S.r.l.s. | Via Don Orione, 30 | Palermo (Sicily)
info@majolicatravel.com · Office (+39) 091 5077 283 · Mob. (+39) 327 619 0641
MAJOLICA
Boutique Journeys to Sicily
© 2021-2026 Majolica Travel S.r.l.s. - All rights reserved | VAT n. 07003890824 | D.D.S. n. 137 /S7 TUR
Last Update: 2026/10/10
Terms & Conditions: Tailor-Made Journeys and Majolica Sicily Tours Collection 2027–2028
These Terms & Conditions apply to all journeys organized by Majolica Travel S.r.l.s. under its Tailor-Made Journeys and Majolica Sicily Tours Collection 2027–2028, for departures between January 1, 2027, and December 31, 2028, as well as to future bookings until these Terms & Conditions are updated or replaced.
INCLUDED IN JOURNEYS
All accommodations, when requested and included at the time of booking, meals, English-speaking guides, private sightseeing as listed in the itinerary, and all services specifically included in the booking confirmation.
Unless otherwise stated, inclusions may also comprise park and entrance fees, arrival and departure transfers, coffee, tea, soft drinks, and water during included meals, complimentary internet access where available at accommodations, two (2) pieces of baggage per person in the vehicles, and hotel taxes.
Internet service levels cannot be guaranteed.
NOT INCLUDED IN JOURNEYS
Unless otherwise noted, the following are not included: international and domestic airfare, passport or visa fees, reciprocity and other border fees, airport departure taxes, excess baggage charges, gratuities, meals not specified in the itinerary, room service, beverages other than those specifically listed as included, meals for guides should guests choose to invite them to dine, sightseeing or activities not listed in the itinerary, and personal expenses such as laundry, communication charges, and optional activities.
Optional activities are always subject to availability.
RESERVATION AND PAYMENT SCHEDULE
A deposit equal to 30% of the total program cost is required at the time of booking.
The final balance is due 60 days before departure.
For bookings confirmed within 60 days of departure, full payment is required at the time of confirmation.
Certain hotels, villas, exclusive-use properties, special events, experiences, or peak-season arrangements may require higher, earlier, or non-refundable deposits.
Where applicable, these conditions will be communicated before confirmation and will override the standard payment and cancellation terms for the specific service concerned.
PRICES AND ARRANGEMENTS
Journey prices are quoted per person based on double occupancy unless otherwise indicated.
Pricing is calculated on the basis of the itinerary, travel dates, number of participants, room configuration, transportation requirements, and services requested at the time the proposal is issued.
Any subsequent change to these elements may result in a revised price.
Payments will normally be requested by credit card through Majolica Travel’s secure payment provider, Flywire, which supports major payment cards including Visa, Mastercard, and American Express.
Guests wishing to pay by bank transfer must submit a written request to Majolica Travel by email before making payment.
All bank transfer fees, intermediary bank charges, exchange costs, and commissions are the responsibility of the client. Bank charges must not be deducted from the amount payable to Majolica Travel.
CANCELLATION FEES
All cancellations must be submitted to Majolica Travel in writing.
Unless different cancellation conditions have been expressly communicated for specific hotels, villas, activities, transportation services, or other suppliers, the following cancellation fees apply:
- 60 or more days before departure: no cancellation penalty;
- 59–31 days before departure: 30% of the program price;
- 30–16 days before departure: 50% of the program price;
- 15 days or less before departure: 100% of the program price.
Non-refundable deposits, tickets, accommodation payments, experiences, or other supplier charges already incurred by Majolica Travel remain non-refundable regardless of the cancellation date where this has been communicated as part of the booking conditions.
PARTIAL CANCELLATIONS / REDUCTION IN PARTY SIZE
When a journey has been priced for two or more guests traveling together, the quoted price is based on the original number of participants, rooming arrangements, vehicle requirements, private guides, transfers, experiences, and other shared services.
If one or more members of the traveling party cancel while the remaining guests continue with the journey, the booking will be recalculated based on the revised number of travelers and the services required for the remaining guests.
As a result, the per-person price for the remaining travelers may increase.
This may occur, for example, because the cost of private transportation, guides, transfers, accommodations, single-room supplements, experiences, or other services must be divided among fewer participants.
Any refund due to the canceling traveler will therefore be determined only after:
the applicable cancellation penalties have been applied;
any non-refundable supplier charges have been deducted; and
the journey has been repriced based on the revised number of participants and rooming arrangements.
The remaining travelers will be responsible for any increase in their individual program price resulting from the reduction in the number of participants.
Majolica Travel will provide a revised quotation as soon as reasonably possible following notification of the partial cancellation.
TRAVEL INSURANCE
Majolica Travel S.r.l.s. maintains the liability insurance and insolvency protection / guarantee fund required under applicable Italian and European regulations for tour operators.
These protections, however, are not a substitute for personal travel insurance.
Majolica Travel strongly recommends that all guests purchase comprehensive travel insurance through a reputable insurance provider in their country of residence at the time of booking.
Travel insurance should provide appropriate coverage for circumstances such as trip cancellation or interruption, illness or injury before or during travel, medical expenses, hospitalization, emergency assistance or evacuation, delays, missed connections, baggage loss or damage, and other unforeseen events that may affect the journey.
Guests are responsible for reviewing the terms, coverage limits, exclusions, and conditions of their chosen insurance policy and for ensuring that it is appropriate for their individual circumstances, including any pre-existing medical conditions where applicable.
Majolica Travel cannot provide advice regarding the suitability of a particular insurance policy and is not responsible for any costs, losses, or expenses that would otherwise have been covered by adequate travel insurance.
Guests are therefore strongly encouraged to arrange suitable insurance coverage as soon as their booking is confirmed and to verify the applicable conditions for cancellation coverage with their insurance provider.
ITINERARIES
Majolica Travel reserves the right to modify itineraries, including scheduled sightseeing, experiences, guides, experts, accommodations, or other services, when required due to unforeseen circumstances, operational requirements, supplier changes, weather conditions, safety considerations, or circumstances beyond its reasonable control.
Every reasonable effort will be made to operate the journey as planned. However, changes may occasionally be necessary even after the final itinerary has been issued.
Whenever possible, Majolica Travel will arrange a suitable alternative of comparable nature and value.
FORCE MAJEURE
Majolica Travel cannot be held responsible for failure to perform or changes to services resulting from circumstances beyond its reasonable control, including, but not limited to, war, civil unrest, terrorism, natural disasters, volcanic activity, earthquakes, fires, extreme weather, epidemics, pandemics, strikes, transportation disruptions, airport or port closures, government restrictions, or other force majeure events.
Where reasonably possible, Majolica Travel will assist guests in arranging alternative services or modifying the itinerary.
Any refunds or travel credits will depend on amounts actually recoverable from the suppliers involved and on the applicable contractual and legal requirements.
AIR TRANSPORTATION
International airfare to and from the starting and ending points of the journey is not included in the program price unless expressly stated otherwise.
Domestic or internal flights, when required by the itinerary, are also normally excluded unless specifically listed among the included services.
Majolica Travel does not own, manage, or operate any airline. An airline ticket constitutes a separate contract between the passenger and the airline.
Majolica Travel cannot be held responsible for airline seat assignments, schedule changes, delays, cancellations, missed connections, baggage issues, rerouting, airport closures, or other matters under the airline’s control.
GROUND TRANSPORTATION
For services including private ground transportation, Majolica Travel will arrange a specific pick-up time to ensure the smooth operation of the itinerary.
Guests are kindly requested to communicate any preferred changes to the scheduled pick-up time no later than the day before the service, whenever possible.
Drivers will normally arrive approximately 10–15 minutes before the scheduled pick-up time.
Delays caused by guests may result in additional waiting-time charges of € 70,00 per additional hour.
Airport transfer services include up to one hour of waiting time from the scheduled or actual arrival time, as applicable. Additional waiting time may be charged at € 80,00 per additional hour.
BAGGAGE
Majolica Travel provides transportation for up to two (2) pieces of baggage per person unless otherwise stated.
For journeys involving domestic flights, charter flights, boats, or other transportation providers, baggage allowances may be more restrictive and additional charges may apply.
Any specific baggage restrictions will be communicated in the pre-travel documentation whenever applicable.
All baggage and personal belongings remain at the owner’s risk throughout the journey. Majolica Travel cannot be held liable for loss, theft, delay, or damage to baggage except where liability is expressly imposed by applicable law.
HOTEL CHECK-IN
Most hotels allow check-in during mid-afternoon.
Should you require guaranteed immediate access to your room upon arrival, an additional room night must be booked.
Early check-in requests are subject to hotel availability and remain entirely at the hotel’s discretion.
ROOM UPGRADES / SPECIAL REQUESTS
Room upgrades may be available upon request and at an additional cost.
Please inform Majolica Travel of any special requests, including adjacent or connecting rooms, specific bedding arrangements, non-smoking rooms, accessibility requirements, allergies, or dietary needs at the time of booking.
While Majolica Travel will make reasonable efforts to accommodate such requests, they remain subject to supplier availability and cannot be guaranteed unless specifically confirmed in writing.
PASSPORTS AND VISAS
It is each guest’s responsibility to obtain and carry all necessary travel documentation, including valid passports, visas, permits, and entry documentation.
Travelers should ensure that their passports comply with the validity requirements of all countries included in their journey and contain sufficient blank pages where required.
Failure to carry the appropriate documentation may result in denied boarding or denied entry. Majolica Travel cannot accept responsibility for costs or losses resulting from incomplete, expired, or incorrect travel documentation.
CHILD POLICY
There is no minimum age for participation unless otherwise stated in the itinerary or required by a specific supplier or activity.
Travelers under the age of 18 must be accompanied by an adult.
Parents or guardians traveling alone with minors are strongly advised to carry appropriate proof of relationship, parental consent, and any travel authorization documents required by the countries involved.
Majolica Travel cannot be held responsible if boarding or entry is denied due to incomplete or incorrect documentation.
ACTIVE ELEMENTS & CONDUCT
Certain journeys or experiences may include walking, uneven terrain, stairs, hiking, boat access, or other active elements requiring a reasonable level of physical fitness.
Guests are responsible for informing Majolica Travel before booking of any mobility limitations, disabilities, medical conditions, or other circumstances that may materially affect their ability to participate safely in the itinerary.
Where reasonably necessary for safety purposes, Majolica Travel or its suppliers may request medical clearance before participation in a particular activity.
Majolica Travel reserves the right, subject to applicable law, to refuse or discontinue a guest’s participation in an activity when their conduct or condition presents a material safety concern or seriously interferes with the operation of the journey or the experience of other guests.
LIMITS ON MAJOLICA TRAVEL’S RESPONSIBILITY
Majolica Travel arranges travel services provided by independent third-party suppliers, including hotels, transportation companies, guides, restaurants, wineries, activity providers, and other local operators.
These suppliers are responsible for the proper performance of the services they provide, subject to applicable law.
Majolica Travel cannot be held responsible for events, acts, omissions, delays, or circumstances outside its reasonable control, except where responsibility is imposed on Majolica Travel by applicable law.
Guests are responsible for following reasonable safety instructions provided by Majolica Travel, its guides, drivers, and individual service providers.
PHOTOGRAPHY DURING TRAVEL
Majolica Travel may occasionally photograph or record experiences during a journey for promotional and marketing purposes.
Guests who do not wish to appear in photographs or videos are encouraged to inform Majolica Travel in writing before or during their journey.
Majolica Travel will make reasonable efforts to respect such requests.
PRIVACY NOTICE
Please refer to the Majolica Travel Privacy Policy available at: majolicatravel.com/privacy-policy
© 2027 Majolica Travel S.r.l.s.
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